When boarding, original identification documents must be presented, as well as the Identification Datasheet provided by the company.

Documents accepted: Identity card, Driver’s License, Workbook, Voter Card or Professional registration cards such as those issued by the Brazilian Bar Association "OAB", the Regional Medical Council "CRM" or the Regional Odontology Council "CRO".

Adolescents more than twelve years old may travel all over Brazil carrying only an original Identity Card or Birth Certificate.

No child may travel outside its home district when not accompanied by parents or guardians.

Minors under twelve years old traveling with their parents do not need authorization from the Juvenile Court, but must present an original Birth Certificate or a notarized copy.

When traveling with grandparents, great-grandparents, or other relatives more than eighteen years old up to three times removed (siblings, aunts, uncles), the child’s document must be presented (Identity Card or Birth Certificate) together with the Identity Card of the person traveling with the child, providing documentary evidence of the relationship.

When traveling with a person more than eighteen years old without the any of the relationships mentioned above, the child must carry specific authorization issued by parents or legal guardians through a declaration with notarized signature at a notary’s office, together with a copy of the Identity Card of the issuer and the Birth Certificate or Identity Card of the child and its parents, also stating the reason, destination and duration of the trip.

Children up to five years old may travel free of charge, provided that they do not take up a seat.

Pets must travel with the passenger, not in the baggage compartment.

The animal’s vaccination schedule must be up to date, shown in its vaccination book. The owner must obtain a Health Certificate for the animal from a veterinarian. The animal may not be carried in a manner that might cause discomfort or disturbance to other passengers. Consequently, small inoffensive animals must travel on the passenger’s lap in standard carriers measuring 20 x 25 x 40 centimeters. If not complying with this standard, the animal may not travel.

Baggage may be carried free of charge in the baggage compartment and the overhead stowage area, compliant with the following weights and sizes:

• In the baggage compartment, items weighing no more than 30kg and measuring no more than 0.3 cubic meters.
• On the overhead stowage area, personal belongings weighing no more than 5kg with suitable dimensions, provided that they do not adversely affect the comfort and safety of other passengers.
• When exceeding the limits mentioned above, excess baggage fees may be charged.
• Materials rated as hazardous may not be transported, such as explosives, firearms, corrosive products, etc.

Should baggage carried in the baggage compartment be damaged or lost, the passenger must:

1. open a formal report at the time of the occurrence;
2. complete the loss form;
3. present the bus ticket;
4. present the baggage ticket;
5. present identification documents (Identity Card / Personal Tax Card).

Check out the Catarinense points of sale on the AGENCIES menu or call 55 48 4002 4700 (Florianópolis and Curitiba) or 0300 1 470470 (other locations).

When purchasing your ticket, ensure peace of mind by booking your return as well, for greater convenience and savings.

On interstate trips, passengers may withdrawn from a trip, receiving the amount paid when the ticket is purchased for cash, or may revalidate the ticket for some other date and time, provided that this takes place at least three hours before departure time, appearing personally at Catarinense agencies.

Should the passenger decide not to travel, the company may withhold 5% of the ticket value as a compensatory fine. If the ticket was purchased with a credit card, the request to cancel the ticket must comply with the deadline stipulated above, subsequently requesting cancellation of the credit card debit. There is no fine for revalidating the ticket.

Open tickets have no expiry dates. Open tickets are subject to price restatement, if not used within one year after their dates of issue.

These tickets may be collected directed from the VIP Lounges or terminal ticket offices, by just presenting the voucher. Should the passenger not have the voucher, the ticket may be collected by the customers only against presentation of the Identify Card and the credit card used for the purchase. In São Paulo, Curitiba, Joinville and Florianópolis, tickets may be collected directly from the self-service totems.

In order to receive this benefit, the passenger must:

• be 60 years or more (Identity Card),
• have an income of two minimum wages or less.

As proof of income, the following items are valid: updated workbook or recent payslip; retirees must present a bank statement proving the value of the INSS benefit.

If unable to present proof of income, senior passengers should go to the local Town Hall and apply for registration with the Social Welfare Bureau, in order to receive a senior’s card.

This benefit may be used only on interstate and state lines in Santa Catarina State on regular buses. Two seats are set aside for non-paying seniors, available up to three hours before departure. Other seats are available with 50% discount.

Passengers with special mental, hearing or visual requirements who are proven to be needy, and presenting the following documents, have the right to:

• ANTT Card: travel on interstate lines on regular buses without a companion. The request must be submitted three hours before the trip.
• DETER Card: travel within Santa Catarina State for up to 150km, with a companion, provided that this is mentioned on the card. Trips must be booked one hour in advance, with seats 9 and 10 available. Guide dogs are allowed onboard with visually challenged passengers.
• DER: exemptions in Paraná State for people with chronic diseases or special needs, with income equal to or less than 1.5 of the minimum wage. Seats must be booked 24 hours in advance; available only on regular buses.

Conventional:

• Air conditioning
• Heating
• Toilet
• Super Pullman seats

Executive:

• TV and DVD
• Minibar with mineral water
• Air conditioning with individual regulators
• Heating
• Toilet
• Super Pullman seats with footrest

Flat-bed Services:

• TV and DVD
• Minibar with mineral water
• Air conditioning with individual regulators
• Heating
• Toilet
• Snack pack
• Blanket and pillow
• Super Pullman seats with footrest

Buying tickets over the internet:

When buying tickets through the website for pick-up by third parties, the buyer (holder of the credit cart used for the purchase) must name the person who will collect the ticket, giving the full name at the time of purchase.

The voucher is not valid as a ticket and must thus be exchanged for a ticket, which can be collected only at bus terminal ticket office against presentation of the voucher. Should the voucher not be available, the ticket may be collected by the customer only against presentation of an Identity Card and the credit card with which the purchase was made.

Should the passenger decide not to travel, or reschedule the date and time, or alter the class of service (Standard, Executive, Flat-bed or Conventional), the ticket may be canceled up to three hours before departure, under penalty of losing the amount paid.

Tickets may be canceled at the bus terminal ticket offices listed on the Catarinense website or through the Call Center (55 48) 4002 4700 for Florianópolis and Curitiba, and 0300 1 470 470 (other locations). Cancelation will be effective only by rescheduling the ticket for another date or time, or through reversing the amount paid through the credit card administrator. In both cases, customers must present the voucher, or an identity card and the credit card with which the purchase was made.

Purchase through an Accredited Agent:

When buying tickets, customers must ensure that the point of sale is an accredited agent of Catarinense.

Do not buy tickets from third parties.

Check out our points of sale through the Catarinense site, or call (55 48) 4002 4700 (Florianópolis and Curitiba) or 0300 1 470470 (other locations).

Purchasing through the Call Center:

When buying tickets through the call center, have your personal documents and credit card to hand. Note down the route, date and time of the bus ticket purchase.

On completing the transaction, note down the tickets numbers stated by the operator, as these numbers will help locate purchases made through the call center.

Only the card holder may collect the ticket. Make sure you arrive 40 minutes before departure time.